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Launching the new Help Center

By Sile Bao  •  Mar 31, 2015

We are excited to introduce you to the new FundersClub Help Center. It is designed to provide current and prospective FundersClub members with vastly improved access to help on using the FundersClub platform.

The changes are a result of compiling and analyzing two and a half years of support ticket data. We look forward to your feedback and to continuing to make improvements to our overall support experience.

You can now:

  • Easily search for Help Center content
    You can now easily find Help Center content by typing keywords or questions.
    Example search in the Help Center

  • Browse popular topics
    We now highlight commonly asked questions for easy access.
    Browse Popular Topics on the new Help Center

  • Learn how to best get started on FundersClub
    We've added a section with orientation info for investors and for entrepreneurs.
    Getting Started section on the new Help Center

  • View your recently viewed articles and related articles.
    To see what articles relate to your topic, look to the right of each article.
    Recently viewed articles on the new Help Center

  • Easily submit a support ticket to us directly
    If can not find the answer to your inquiry, click the "Contact Us" button in the upper right hand corner to submit a support ticket.
    Recently view articles on the new Help Center

We continue to grow and refine our help resources for our members and would love any feedback you have as you navigate our new Help Center. On behalf of the FundersClub team, we are here to help!